Scope
Outsourcing – Process Improvements
Industry
Leisure Facilities
introduction
UK & US leading leisure and fitness group benefited from a 2-day global Procurement team workshop facilitation to define team principles, maturity and capability levels and workshop specific processes to identify gaps and road to improvements.
Business Challenge
The global procurement team had rapidly grown from 0 to 14 employees in response to the company’s global expansion. While existing structures supported rapid sourcing and basic contract management, the Global Procurement Director sought external expertise to benchmark maturity and identify improvement opportunities.
Fast growing global procurement team (0 – 14 employees) in last few years, reacting to business global expansion.
Team set up and processes are deemed fit for purchase for rapid sourcing and purchasing services, along some basic contract and risk management activity – however global Procurement.
Director wished to bring in external experts to benchmark current maturity levels and design and facilitate workshop and process mapping to identify improvement areas.
Workshop would mean bringing together a global team, some who had never met and had different regional processes and challenges, to one location for two days to collaborate and make maximum use of time together.
Our solution
Our support began with thorough preparation alongside the Procurement Director to define clear outcomes and design a focused two-day agenda. Using best-practice templates and deep business insight, we built sessions covering design principles, maturity assessment, technology mapping, and key procurement workflows. The workshop combined expert facilitation, interactive group activities, and real-time process mapping to align the global team, surface improvement opportunities, and co-create a clear future roadmap.
Our support followed a robust preparation process to discuss with the Procurement Director the desired outcomes and narrative for the session and design the 2-day agenda and activities.
Design of slides (utilising 7SS readily available market best templates) and activities to help guide the 2-day session included: Design Principles, Maturity Assessment, Technology mapping, Scenario specific process workflows (across S2P and S2C key business topics such as Supplier Onboarding, Tactical Sourcing, Strategic Sourcing, Spot Buying, Collaborative Buying)
Deep research and analysis into the group business priorities and challenges to help understand challenges and priorities to enable facilitator to challenge and guide the team during the 2 days.
Facilitation of the 2-day workshop, including ice breakers and energisers.
Facilitation included provision of wall sized prints of process flows to enable small teams to work in groups and self map process for review and critique by the group. Facilitator offering external expert view of best practice and challenge against wider business priorities and challenges.
Output of as-is situation in day one was used to build awareness, reflection, improvement ideas and roadmap design (including critical path) for day two (facilitator building slides in day 1 evening).
Gain team buy-in, collaboration and excitement to future state with defined roadmap and actions.
Outcomes
The two-day workshop delivered clear, actionable outcomes. We designed and facilitated tailored sessions aligned with the Procurement Director, blending best-practice insights with practical guidance for an evolving team. Day two materials were adapted in real time to reflect day one outputs, ensuring relevance and clarity. The team left with a concise roadmap, defined actions, and a critical path, as well as a clear view of resource gaps to support a business case for future investment.
Design of 2-day workshop material (soft and printed materials), including deep research and alignment with Global Procurement Director.
Facilitation of 2-day workshop, including offering external expert view throughout of best practice and challenge against wider business priorities and challenges.
Agile design of day 2 slides against outputs of day 1. include easy to understand explanation of procurement topics and best practice not always well known by a growing yet immature procurement function.
Concise take-away slides from both days, including roadmap, actions and critical path.
Identification of resource constraints and support to build business case for external support and investment.